Shipping Policy
Last updated:
Order Processing
Orders placed on business days before 2:00 PM CET are typically dispatched the same day. Orders placed after the cut-off or on weekends / public holidays are dispatched the next business day. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
Estimated Delivery Times by Region
🇺🇸 USA
3–7 business days
🇬🇧 United Kingdom
4–8 business days
🇨🇦 Canada
5–9 business days
🇪🇺 Europe
5–9 business days
🇦🇺 Australia
6–10 business days
🌍 Rest of World
7–10 business days
* Delivery times are estimates in business days from dispatch and may vary during peak periods (holidays, sales events).
Shipping Costs
| Zone | Standard Rate | Free Shipping |
|---|---|---|
| USAPopular | $4.99 on orders under $35 | Free on orders over $35 |
| Canada & Europe | $7.99 on orders under $50 | Free on orders over $50 |
| Rest of World | $9.99 on orders under $60 | Free on orders over $60 |
Order Tracking
Once your order is dispatched, you will receive an email with a tracking number and a link to follow your shipment in real time. You can also access tracking information from your order confirmation email at any time.
What If My Order Is Late?
We take our delivery guarantee seriously. If your order hasn't arrived within the estimated timeframe (maximum 10 days from dispatch), we will make it right immediately — no questions asked.
Option A: Reship for Free
We will send you a brand-new package at absolutely no cost. Dispatch within 24 hours of your claim.
Option B: Full Refund
Prefer your money back? We'll process a complete refund to your original payment method within 5 business days.
Important: If your tracking shows the package is still in transit but delayed, please wait 48 hours before contacting us — most carrier delays resolve themselves. If 10 days have passed since dispatch with no delivery, contact us at info@zoolivo.com and we'll take immediate action.
Customs & Import Duties
For most destinations, your order will arrive without any additional customs fees. However, some countries may charge import duties or local taxes — these are beyond our control and are the responsibility of the customer. We declare all shipments at their accurate commercial value and cannot mark packages as "gifts" to reduce duty liability.
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Shipping question?
Our team responds within 24 hours on business days.
Email info@zoolivo.comOr use our contact form.