Privacy Policy

We collect information you provide directly to us, information collected automatically when you use our site, and information from third-party sources.

Information you provide:

• Account data: Name, email address, and password when you create an account.
• Order data: Billing address, shipping address, phone number, and payment details (processed securely by our payment provider).
• Communications: Messages you send us via the contact form or email at info@zoolivo.com.

Automatically collected data:

• Device & browser information: IP address, browser type, operating system, and referring URLs.
• Usage data: Pages visited, time spent on pages, links clicked, and purchase history.
• Cookies & tracking technologies: See section 4 below.

We use the information we collect to:

• Fulfil and manage your orders, including shipping and returns.
• Create and manage your customer account.
• Send transactional emails (order confirmations, shipping updates, refund notices).
• Send marketing communications — only with your consent. You may opt out at any time.
• Improve our website, products, and customer experience.
• Detect and prevent fraud and abuse.
• Comply with legal obligations.

We do not sell your personal information to third parties for their own marketing purposes.

We do not sell or rent your personal data. We may share your information only in the following limited circumstances:

• Service providers: Trusted third parties who help us operate our business (e.g., payment processors, shipping carriers, email platforms). They are contractually bound to process your data only on our behalf.
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets — you will be notified in advance.
• With your consent: For any other purpose, only with your explicit agreement.

We use cookies and similar tracking technologies to improve your experience on our site. Cookies are small text files stored on your device.

You can control cookie settings through your browser. Disabling essential cookies may impact site functionality.

We implement industry-standard security measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit.
• PCI-DSS compliant payment processing — we never store raw card numbers.
• Regular security audits and access controls.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure. If you suspect any unauthorized access, please contact us immediately at info@zoolivo.com.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Ask us to restrict processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@zoolivo.com. We will respond within 30 days.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: